Returns & Refund

1. 30 day returns

If you are not satisfied with any item purchased from mylifetshirt.store, you can easily initiate a return by emailing us at support@mylifetshirt.store. Returns must be made within 30 days of delivery. Our main goal is to ensure customer satisfaction and we will always try to provide the best possible solution.

Cancellation period: within 24 hours after payment has been processed or if your order is in the process of being dispatched by courier, we are usually unable to cancel or update your order details after Goods have been ordered.

2. What items are eligible for a return or exchange?

Items must be in their original condition to be returned. This includes:

• Items must be in their original condition: unwashed and unworn.
• Items that are not in this condition will not be accepted.
• Final sale items cannot be returned or exchanged.

3. Returns process

Steps to contact us:

1. For assistance, please email us at support@mylifetshirt.store, explaining in detail the issue you are experiencing. Please include the reason for the return or exchange, along with the order number and product name. If you received a defective, incorrect or misdescribed product, please attach clear photos or videos that clearly state the issue.

2. Once we receive your email, our customer support team will review and respond within 24-48 hours. We will confirm receipt of your request and provide detailed instructions on the next steps in the refund process.

3. Sending the Returned Product: Once you receive instructions from our customer service team, please carefully package the product to be returned and send it to the address we provide. Make sure the product is in its original condition, unused, and includes all accessories if any.

4. Inspection and Confirmation: Once we receive the returned product, we will inspect the condition of the product. This inspection process may take 3-5 business days. If the product meets the conditions for return, we will notify you and proceed with the refund or exchange process.

5. Refund: Once we confirm the product is eligible for return, we will proceed with the refund as per your request. The refund process may take 30 business days for the money to be credited to your account, depending on your bank. If you choose to exchange an item, we will send a replacement as soon as possible and notify you when it has been dispatched.

4. Check the quality of returned goods

– When a returned item arrives at our warehouse, we will inspect and/or test it to ensure it is eligible for return and meets the applicable return requirements listed above .If the returned item is not eligible for return or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund. money or credit.

– If the return is refused, we will ship the item back to you at the correct address specified in the original order and will deduct the return shipping fee from the refund amount of the other item(s). returned in the same order.

– In certain circumstances, we reserve the right, at our sole discretion, to issue a refund for a refused return, rather than resend it to you.

5. Refunds (if applicable)

Once your return has been received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of the refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

6. Late or Missing Refunds (if applicable)

If you still haven’t received your refund, first check your bank account.

Then contact your credit card company, it may take some time for your refund to be officially credited. Next, contact your bank. There will usually be some processing time before the refund is credited. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

7. Contact us

If you have any questions about our policies, please contact us at:

Email: [email protected]

Address business: 242 S 2nd Ave, Mt Vernon, NY 10550, US

Mon- Fri: 8:00 am – 5:00 pm (EST)