FAQs

1. What is the store return policy?

You can return any product within 30 days of receiving it if you are not satisfied. To start the return process, please email us at [email protected]. We are always ready to support and ensure you have the best shopping experience.

2. What are the conditions for a return or exchange?

The product must be in its original condition, unwashed, unworn, and undamaged. Products that do not meet this condition will not be accepted for return or exchange. Please note that products sold are not returnable or exchangeable.

3. How does the return process work?

Step 1: Contact us via email at [email protected], stating the reason for return and order information. If the product is defective or incorrect, please attach a photo or video description.

Step 2: Receive a response from our support team within 24-48 hours with detailed instructions.

Step 3: Send the returned product according to the instructions and ensure that the product is in its original condition.

Step 4: We will inspect the product within 3-5 business days and notify you of the results.

Step 5: If the product meets the conditions, we will refund or send a replacement product.

4. Can I cancel my order?

You can cancel your order within 24 hours of payment. After this time, if the order has been shipped, we cannot cancel or change the order information.

5. How long does it take to process an order?

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends will be processed the next business day.

6. How long does it take to ship?

Standard delivery times are 7-15 business days, excluding weekends and holidays. There may be delays due to weather or factors beyond our control.

7. How much does shipping cost?

Standard shipping is $6.99 for all orders.

8. How can I track my order?

Once your order has shipped, you will receive an email or text message with a tracking number and a link to track your package. If you have any issues, please contact us.

9. What happens if my order is lost?

If your order is lost in transit, please contact us via email and we will assist you. However, if the order has been confirmed to be delivered to the correct address, we will not be responsible for the loss.